Terms and Conditions

Terms and conditions of purchase from Alhasoob:

Dear customer, to organize the sales process, we hope that you will review the following before completing the purchase process, as the completion of the purchase will be considered as acceptance of these terms:


First: Showcase the products

  • Presentation and marketing of products on the site is not interpreted in any way as a recommendation to fit and match any product with the desire and need of the customer, and therefore the customer is responsible for making sure that the product is suitable for his needs by reviewing the information included in the page of each product, and in the identification pages,


Second: shipping and delivery

  • The customer must enter the recipient’s name and delivery address and contact number correctly, and in the event that there is an error in the address or contact numbers, this may cause the shipment to be delayed, not delivered, or additional fees may be imposed by the shipping company or delivery representative.
  • If the order requires delivery and its value is less than 200 SAR. Delivery fee will be 30 SAR. And if the value of the request is 200 SAR. or more, delivery will be free.
  • The expected time for the arrival of the goods is an estimated time, and we will do our best to receive your order as soon as possible, except that the order may be delayed for reasons beyond the control of the store.
  • The customer’s order may be delayed for reasons related to the customer himself, such as his absence at the delivery site, his failure to respond to the delivery representative’s call, or his request to change the delivery address, and in such circumstances neither the store nor the delivery company is responsible for the delay.
  • The store may change the shipping company chosen by the customer without referring to the customer if the shipping is free, and it may also be changed if the shipping is paid, provided that the store returns the fee difference to the customer if the fees after the change are less.

Delivery Address

  • Products ordered online cannot be delivered the location except in Saudi Arabia. We do not currently deliver to any other location. Upon delivery, a signature must be made by receipt by an adult 21 years of age or older.
  • Please be sure to give the correct delivery address when printing the invoice This will enable us to provide quick and timely delivery to you and other customers.
  • Please provide the following information:
  • – Governorate.
  • – piece number.
  • – Street number.
  • – building number.
  • – The recipient’s name.
  • Recipient’s phone number.

Third: loop back and substitution

If you change your decision within seven (5days from the date of purchase of the products, we may accept the return of these products or allow them to be exchanged, here on the following terms and conditions:

  1. All merchandise sold is subject to return three (3) days of receipt and exchange within five (5) days of receipt the amount will be refunded to the customer less fees delivery the demand. The goods must be unused and in their original condition and packaging, and the customer is responsible for re-delivery to the store within the above-mentioned period. Provided that there are no scratches or problems from the customer, printers and inks, provided that they are not open.
  2. The refund amount will be returned to the customer with the same card within the period specified by the card issuer.
  3. This site is intended for retail orders for personal use only, and in the event that an order is entered in large quantities (wholesale), the store has the right to cancel the order.


  • Original shipping charges are not negotiable for recovery.
  • The product must be in its original condition and its original packaging, and it must not have been used at all or the product packaging has been changed.
  • loopback It will be within 3 working days and replacement be through 5days from the date of receipt the shipment.
  • In the event of misuse of the product by the customer, it will not be returned, knowing that all packages have an invoice from before Alhasoob.


Fourth: Fees for (cancellation / modification / non-receipt) of the application:

shop is entitled Alhasoob In the event that the required products are not available, modify the order and notify the customer of that. In this case, the customer has the right to agree or return the order and refund the order amount in case of prepayment.

 Since shipping, delivery and payment services are provided by other companies, fees may be charged as follows:

In the event that the order is handed over to the shipping company before receiving the cancellation request, or if the customer does not receive the order for a reason attributable to him, and the shipping company returns the shipment to our warehouse and charges a fee for the shipment and return, these fees will be deducted from the amount returned to the customer.

Fifth: Buyer Protection:

  1. In the event that the buyer purchased goods and did not receive his goods, or he received goods that differed what It was mentioned on the offer page or was damaged or damaged do not pervade to In the right way, then the buyer can request protection according to the buyer protection program and within the policy of returning goods on the site so that you can return them for free and get all the money you paid within the terms and conditions specified by the site
  • All you have to do in this case is submit an exchange or return request within 3 daysFrom the date ofyour receiptfor the item you want to returnor replace itAnd make sure that the item remains in its original packaging and in the same condition that you received by receiving it out without use or to be done opened by you.
  • In the event that you make sure that the item that you want to return is damaged or does not work properly, or even does not match the description that was provided on the site, you will get all the money that you paid as the price of the item.
  • after to receive the site management of the sent report will do the necessary work to verify the status and its details, and if decided on the part of the site that the product is returned to the customer, the product will be returned.
  • Shipping fees for returns goods.


In the event that the return is due to an error borne by the site or a problem with the product sent

if the buyer objected3 days of receiving the request (a period protection provided by the site Alhasoob) Bear site Alhasoob fees Freight paid for shipping the item to the buyer.

  • if the buyer has yet to object3 days from receiving the order (and this is only if the site has approved the return of the product)
  • The buyer bears the shipping fees that you paid to have the item shipped to him.
  • The site bears the special shipping fees returns his commodity.

 In the event that the return was due to the fault of the buyer and the product is still in its original condition without opening it

  • if the buyer did submit a refund request during 3 days of receiving the request (a period protection provided by Alhasoob)
  • He endures customer amount Shipping To ship the item to the buyer.
  • He endures client special shipping fee returns Item.
  • if the buyer has yet to object3 days of receiving the request (And that only if the product is approved to be returned by the site)
  • The buyer bears the shipping fees that you paid to have the item shipped to him.
  • And the buyer bears the special shipping fee returns Item.