شحن مجاني للطلبات التي تزيد عن 200ريال

1. General inquiries

1.1 What is alhasoob.com.sa?

alhasoob.com.sa collects all your electronic needs in one place. Whether you are looking for the best deals, or the latest electronic products in Saudi Arabiacomputersfeatured products andprintersOur websiteletsYou can get all your products with utmost ease and comfort.

1.2Do you have alhasoob.com.sa A forum where I can participate and get ideas or additional information and express my opinion about all products and services?

You can visit our pages on social networking sites Facebook, Twitter, Instagram, Tik Tok, Linked in.

1.3 Is buying online safe?

we guarantees you a safe shopping experience alhasoob.com.sa It makes payments from MasterCard and Visa through securely encrypted electronic payment gateways, and all your personal information, including credit card, name and address, passes through an encrypted channel, which we consider the best in this field to secure commercial transactions. Use of your personal information is in accordance with our strict privacy policy.

2. Account inquiries

2.1 Why do I need to register?

You must be a registered user to be able to make purchases on the site alhasoob.com.sa In addition, registration helps the user and the site in the following ways:

  • Contact you whenever needed.
  • Ensure a safe shopping environment.
  • Obtaining all updates and news about products, promotions and special offers on the site.
  • You can make recommendations and suggestions regarding products.
  • Alert you if there are updates on the site or periodic maintenance

2.2 Is getting an account on alhasoob.com.sa free?

Yes, registration on the site is free.

2.3 How do I get an account on the site alhasoob.com.sa ?

Easily. All you must do is press onregistration iconat the top of the page and follow the instructions that appear on the screen, and in less than 60 seconds you will have an account on the site.

2.4 What is alhasoob.com.sa identity?

The site will recognize you by your identity on the site. This identity is unique and belongs to you alone, a user with this account onalhasoob.com.saThe site is able to identify you and know your delivery address every time you use the site, and thus you will receive your purchases with ease and convenience without the need to enter your data every time..

2.5 Why do I need a password?

You need the password to be able to complete transactions on the site while keeping your details confidential

2.6 What do I do if I forgot the password?

You do not need to worry because this is a frequent occurrence, you just have to click on the Forgot Password link and follow the instructions, and if you need more helpcommunicationcustomer service onSocial networking sites or customer service number

2.7 How can I change my data?

After logging in to the site, click on Account Settings, and you will be directed to the page for your account information, and you can then change the data in the fields that you want to modify.

2.8 After opening my account on alhasoob.com.sa Can I place an order at any time?

After opening an account on the site andLoginYou will be able to make your first purchase at the time of your choosing.

2.9 Will my alhasoob.com.sa account be closed if I don't use it for a while?

No, the account will remain standing.

2.10 Can someone else use my alhasoob.com.sa account ?

Yes, it is possible, but we recommend that you do not share your personal data. Your family and friends can create their own accounts in less than 60 seconds

2.11 What is the wish list?

The Wish List is a feature on the site that enables you to save frequently requested products, set up a schedule for email reminders, or send gift ideas to your friends and family members. You can view your wishlist by clicking on the “Wishlist” link at the top of the page, but you must be logged in to the site. The Wishlist is also present in the mobile app on the “Profile” page”.

2.12 Will the products in the wishlist disappear if I don't use my account for a while?

Do not worry, once you choose a product and add it to the wish list, it will remain there until you purchase it or delete it.

2.13 When I add a product to the wishlist, will the price of the product be saved as well?

The wish list does not save the stock quantity or price details, as this data changes in the list according to the updates that take place in the prices and quantities I have alhasoob.com.saHowever, the list saves the products that you may want to look at later and purchase later. Any product you add to your wishlist will remain there until you purchase it or delete it.

3. Request inquiries

3.1 How can I place an order on alhasoob.com.sa?

Once you find the product you want to purchase, click on “Add to Cart”. shopping cart “The product will be added to your shopping cart. All the items you selected in your shopping cart will be saved on the site and you will be able to view the products in the shopping cart at any time by clicking on the shopping cart link at the top of the page.

3.2 How can I contact alhasoob.com.sa?

  • You can contact the site vianumbercustomer serviceE + 966114646242 or social networking sites.
  • Email service on info@alhasoob.com

3.3 Can customer service on alhasoob.com.sa create my account?

The process of creating an account for you on the site is very easy and fast, but if you need help, you can contact us and we will make sure that one of the customer service teams will help you in creating the account.

3.4 Can I go to the exhibition and buy the product from the exhibition?

All products offered on the site can be obtained easily atOur showsIn Riyadhand Khamis Mushait

3.5 What are the payment methods used?

At the moment you can pay with one of the following secure methods:

  • Visa cards
  • MasterCard cards
  • Pay
  • mada cards
  • Tabi and Tamara
  • Paiement when recieving

4. Inquiries regarding order tracking and delivery

4.1 When will I receive the products, I ordered from alhasoob.com.sa?

Your products will be delivered within the stated periodupon completion of the purchase.

4.2 When will the delivery team on site contact me?

The delivery team will contact you before delivering the product to youTo determine the best time to deliver it to you.

4.3 What products can be delivered?

We deliver all products shown.

4.4 What are the fees that I must pay for the delivery service?

If the order requires delivery and its value is less than 200 SAR. Delivery fee will be 30 SAR. And if the value of the request is 200 SAR. or more, delivery will be free.

4.5What areas does the delivery service cover?

Delivery Service All regions of the Kingdom, considering outside the main cities, take longer to deliver

4.6 Can I get the driver's number?

We apologize for giving the driver’s number, but the driver will call you beforehour toHalf an hour of arrival.

4.7 If I change my mind at the time of delivery, can I cancel the purchase and cancel the invoice?

No, you will have to receive the product and make a return request from us

4.8 If the product I want is not on the website, can you get it?

Through the (showroom search) service available on the product page

4.9 I ordered multiple products from the site, but I only received half of the products. What's the reason?

Please refer to your e-mail to obtain an electronic copy of the invoice, and if you have already found that you have purchased products that have not been delivered, send us an e-mail or call customer service and we will solve the problem.

4.10 If the product is not available and sold out of your stores, will it be available again?

Products not available in stockIt shall be updated if availableOr you can follow the steps above. We will surely find the product or give you an answer.

4.11 I have just placed an order but would like to cancel/change, how can I do that?

There is no problem at all. You can easily before completing the purchase process, as you can automatically review the order as part of the purchase process before completing the purchase and checkout. But if you have completed the payment processYou should contact customer service.

4.12 How much do I have to pay for the installation service?

Contact customer service, only for products over 20 kilos

4.13 What is the warranty period? And how can I use it?

The warranty period is two years from the purchase invoice. It can be used by printing the electronic invoice and visiting one of our branches.

5. After-sales inquiries

5.1How can I return or exchange a product that I purchased fromalhasoob.com.sa?

Please print a copy of the electronic invoice and make sure that the product data and date of purchase comply with the return policy according to the terms and conditions section. If all is wellMake a return request from the siteDigital cards cannot be returned. Windows and Microsoft Office cardfor example) The inks cannot be returned if the package is opened unless there is a factory errorIf there is an errorManufacturers contact customer service or visit the nearest computer branch.

5.2 Need help operating my new unit?

Our support team is on call+966 11 464 6242Our team is trained to provide key guidelines to introduce you to the product.

3.5 I bought a product yesterday, but I discovered that it does not work?

We accept returns of any product within 7 daysFrom the date of receiving the productIf the product does not work or is defective. Please make sure that the packaging the product was in was included.

4. 5 My product has been repaired several times by your service center, how can I exchange it?

  • If there is no defect and spare parts are available, the product will be repaired.
  • If there is a manufacturing defect, a report will be prepared by our technical team, and the product will be replaced if it is within the warranty period.
  • If spare parts are not available10days for goods) A report will be prepared by the technical team to replace the product if it is in the warranty period.
 
× هل تحتاج للمساعدة؟